Service

How valet trash works

Monday through Friday. Residents set bags out for two hours. Porters take them to the community compactor the same night.

Schedule

Service days: Monday, Tuesday, Wednesday, Thursday, and Friday. No Saturday or Sunday service.
Set-out window: 6:00 PM to 8:00 PM.
Porter pickup: 8:00 PM to 10:00 PM.
Trash left out before the window, or still out after pickup, goes back inside.

What is included

Doorstep collection of bagged household trash from opted-in homes, or from every door on a community-wide plan.
Haul to the property’s own compactor or dumpster. We are not the waste hauler.
Uniformed porters. They do not enter apartments.
A door notice and a photo when a bag breaks the rules.
A monthly roster the office uses to bill $35.
Same-day return if we miss a bag that was out on time.

Resident rules

Tied, leak-proof bag. Kitchen size (13 gallon) up to 30 gallon. 25 pounds max per bag.
Up to 2 bags a night, and up to 4 bags the night after a holiday.
Place bags at the door, or in a bin if the property supplies one. Not on stairs or walkways.
No loose trash, no open boxes of trash, no leaking bags.
Cardboard: flatten and tie a small bundle of up to two boxes, or take it to the compactor.
Not accepted: furniture and other bulk items, mattresses, electronics, paint, chemicals, batteries, needles or medical waste, construction debris, hot ashes, unbagged pet waste or litter.
Recycling only if the property has recycling service, bagged and kept separate, on the property’s designated night.

When a rule is broken

First time: a courtesy notice on the door.
Second time: the notice is copied to the office.
Third time within 30 days: the office may pause service or apply its own lease rules. The property decides. The porter does not.

Missed pickups

If the bag was out by the end of the set-out window and was not collected, tell the leasing office by 10:00 AM the next day, or report it here. If it was our miss, we return the same day. If the bag went out late, bring it in and set it out the next service night.

Holidays and weather

There is no service on the holidays marked off below. Residents get notice ahead of time. The next service night allows up to 4 bags. Severe storms, lightning, or a tropical-storm warning can delay a route up to two hours or cancel it. We notify residents by 7 PM, and the next night is a double-bag night. Monthly billing is not prorated for holidays or weather.

Holiday	Date	Service	What residents do
Thanksgiving Day	2026-11-26	No service	No service. Resume Fri 11/27. Up to 4 bags that night.
Christmas Day	2026-12-25	No service	No service. Resume Mon 12/28. Up to 4 bags.
New Year's Day	2027-01-01	No service	No service. Resume Mon 1/4. Up to 4 bags.
Martin Luther King Jr. Day	2027-01-18	Normal service	Normal service.
Memorial Day	2027-05-31	No service	No service. Resume Tue 6/1. Up to 4 bags.
Independence Day (observed)	2027-07-05	No service	No service. Resume Tue 7/6. Up to 4 bags.
Labor Day	2027-09-06	No service	No service. Resume Tue 9/7. Up to 4 bags.
Thanksgiving Day	2027-11-25	No service	No service. Resume Fri 11/26. Up to 4 bags that night.
Christmas Eve (Christmas observed)	2027-12-24	No service	No service. Resume Mon 12/27. Up to 4 bags.